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TERMS OF USE

 

TERMS OF USE

Modification of present terms: G&E KEFALA G.P ,MOTHER BABY reserves the right to modify or update the terms and conditions of trade.

Record keeping: Please be aware that under the law N.2472/97 we keep your personal trading information in our files and you can access them according to the law.

Protection of personal data: G&E KEFALA G.P, MOTHER BABY exclusively uses the personal information you provide upon registration for the execution of your orders. Persons who do not co-operate with us have no access to this information whatsoever. In addition logging in to our online shop is safe through encryption provided by Eurobank. This means that all the data you enter (personal and credit card information) are being protected.

Order cancellation: Your order may be canceled up to one day before execution, either by phone or email at info@motherbaby.gr. If your order has been shipped and you wish to cancel it, then you will be charged the transport fees (shipping and return) and the products will be returned to our company. Returned products must be in perfect condition and in sealed packaging as shipped.

Products Return: Purchased products can be returned within thirty (30) days of the date of purchase on condition that they have not been used. In this case you are entitled to: a refund*, an exchange of the product with another one of your choice or the issue of a credit for your next purchase.
* in case you return a gift you have no right to a refund. Refunds are made after the returned products have been checked for their impeccable condition and packaging by our company’s employees.

Defective Products Return: If a product is found defective prior to being used you can return it to the company. If a product turns out to be defective while being used its guarantee becomes activated and we will repair it immediately.

Refunds: You will receive a refund when the product you return is in perfect condition and unused.
*refunds are made ​​after the returned products have been checked for their impeccable condition and packaging by our company’s employees.

How to order:
You can place your order in the following ways:
• by visiting our sales facility directly
• by telephone: call centre 210 5745127, 801 11 54500 (no charges apply)
• by e-mail: info@motherbaby.gr
• via our e-shop www.motherbaby.gr
We prepare all your order’s items and keep them in our warehouse under your name without any advance payment.

Product availability:
All our products are made in Greece, either of our own produce or imported.
The beds and furniture for the nursery are available in our warehouse.
In case of shortage/scarcity of a product we need a maximum of 25 days of preparation.
Mother baby’s metal-based products such as pushchairs, travel cots, high chairs etc as well as bedding and linen are always available in stock.
Other companies’ (PegPerego, Chicco etc) metal-based products are available in stock.
In case of scarcity/shortage availability is specified upon request.

Order processing time:

We advise you to place your order at least 20 to 25 days before the desired delivery date. This ensures that all items will be delivered on time. Our goal is to offer you consistency and proper customer service. This is the reason why we do not require any advance payment from you and define a specific delivery date.
The moment you place your order we inform you about the possible delivery day, which is jointly determined. If delivery of your order is urgent we will do our best to serve you immediately.


Delivery method:
Mother baby offers free delivery for purchases of 50 € or more!

Products ordered within the Attica area are delivered via our own means (Mother baby’s delivery network).
Products ordered outside the Attica area are delivered by a shipping company. In this case the shipping fee from our warehouse to the shipping company’s warehouse at your location is paid by Mother baby.
If the volume/weight of your order allows it, the products can be sent by ELTA courier. In this case, payment can be made upon delivery with an extra charge of 2€.

Assembly:

All products that require assembly are accompanied with easy to follow instructions in the Greek language. They have been manufactured in such a way so that they can be easily assembled by the consumer himself.
We undertake the assembly of beds and furniture for all deliveries made within the Attica area free of charge.
For all orders shipped outside the Attica area, we provide you with assembly instructions leaflets and offer a telephone service with qualified technicians that will answer all your questions effectively.
The beds are not transported already assembled.

Method of payment:
If you reside within the Attica area you can settle the total cost of your order:
• by cash upon delivery or by credit card (up to one day prior to the scheduled delivery)
• at the sales facility
• by on-line payment through our site. You can select up to 10 interest-free installments.

If you reside outside the Attica area you will settle the total cost of your order when you ask for its delivery:
• by bank deposit *
• by on-line payment through our site. You can select up to 10 interest-free installments.
Within 7 days of your payment your order will be shipped.

* Bank accounts
-National Bank :
164-440794-67
-Eurobank:
0026-0009-82-0200 866694
-IBAN National Bank:
GR 91 0110 1640 0000 1644 4079 467
-IBAN Eurobank: GR 810 26 0009 0000 820 200 866694
Beneficiary: G&E KEFALA G.P.
Please make sure to fill in the name of your order in the etiology of the bank deposit statement.

Disclaimer:
The Company is not responsible for errors in pricing, products’ features or photographs and reserves the right to change prices without any prior notice.





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